Management & Professional Development Track | CEU Specialty 6
Working with Difficult People
Not everyone communicates in the same way. Often we don't understand when others do not communicate like us and we can feel hurt and frustrated. Understanding how others communicate and why is essential to working successfully with others.
- Identify and recognize your own communication style.
- Learn how to deal with different types of communicators.
- Get tips to manage your emotions in frustrating conversations.
Presented by
Kathleen Czech, MA, PhD
Faculty, School of Communication, San Diego State University
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